1. Acceptance of Terms
Welcome to SmartClinicWorks. These Terms of Use ("Terms") govern your access to and use of the SmartClinicWorks website and platform operated by SMART-WARES PTE LTD.
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.
2. Use of Services
2.1 License to Use
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the SmartClinicWorks platform for your internal business operations.
2.2 Restrictions
You may not:
- Modify, copy, or create derivative works of our services
- Reverse engineer, decompile, or disassemble any part of our platform
- Remove or alter any proprietary notices
- Use our services to build competitive products or services
- Resell, sublicense, or transfer your rights to use the services
3. User Responsibilities
As a user of SmartClinicWorks, you are responsible for:
- Maintaining the security and confidentiality of your account
- All activities conducted through your account
- Ensuring compliance with all applicable laws and regulations
- Maintaining appropriate professional licenses and credentials
- The accuracy and legality of all data you input into the system
- Backing up your critical data independently
4. Healthcare Compliance
If you are a healthcare provider using SmartClinicWorks, you must:
- Comply with HIPAA, PDPA, and other applicable healthcare privacy regulations
- Obtain necessary patient consents before entering data into the system
- Use the AI features as decision support tools only, not as substitutes for clinical judgment
- Verify all AI-generated suggestions before implementing them in patient care
- Maintain appropriate professional standards of care
5. Content and Data Ownership
5.1 Your Content
You retain all ownership rights to the data and content you upload to SmartClinicWorks. By using our services, you grant us a license to process, store, and transmit your content solely for the purpose of providing our services.
5.2 Our Content
All content, features, and functionality of the SmartClinicWorks platform, including but not limited to text, graphics, logos, icons, images, audio, video, software, and the AI algorithms, are the exclusive property of SMART-WARES PTE LTD and are protected by copyright, trademark, and other intellectual property laws.
6. AI-Assisted Features
SmartClinicWorks incorporates artificial intelligence to assist with clinical workflows. Important disclaimers:
- AI suggestions are for informational purposes only and do not constitute medical advice
- Healthcare professionals must independently verify all AI-generated recommendations
- AI features should supplement, not replace, clinical expertise and judgment
- We do not guarantee the accuracy, completeness, or reliability of AI-generated content
- You assume full responsibility for all clinical decisions made using our platform
7. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits.
8. Service Availability
While we strive to provide continuous service availability, we do not guarantee uninterrupted access. We may:
- Perform scheduled maintenance with advance notice
- Conduct emergency maintenance as needed
- Update or modify features and functionality
- Experience temporary outages due to technical issues
We are not liable for any damages resulting from service interruptions or unavailability.
9. Third-Party Links and Services
Our platform may contain links to third-party websites or services. We do not endorse or assume responsibility for any third-party content, products, or services. Your use of third-party services is at your own risk and subject to their respective terms and conditions.
10. Prohibited Activities
You agree not to engage in any of the following prohibited activities:
- Violating any laws or regulations
- Infringing on intellectual property rights
- Uploading malicious code or viruses
- Attempting to gain unauthorized access to our systems
- Harassing or harming other users
- Using the service for fraudulent purposes
- Collecting user information without consent
- Interfering with the proper functioning of the platform
11. Disclaimers
The services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the services will meet your requirements or that they will be error-free, secure, or uninterrupted.
12. Limitation of Liability
To the fullest extent permitted by law, Smart-Wares Pte Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the services.
In no event shall our total liability exceed the fees paid by you in the twelve (12) months prior to the event giving rise to the liability.
13. Modifications to Terms
We reserve the right to update or modify these Terms at any time. We will notify you of material changes by posting a notice on our website or sending you an email. Your continued use of the services after such notification constitutes acceptance of the updated Terms.
14. Termination
Either party may terminate this agreement at any time. We may suspend or terminate your access immediately if you violate these Terms. Upon termination, your right to use the services will cease, and you must stop all use of the platform.
15. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of Singapore. Any disputes arising from these Terms shall be resolved through arbitration in Singapore in accordance with the Singapore International Arbitration Centre (SIAC) rules.
16. Contact Us
If you have any questions about these Terms of Use, please contact us:
SMART-WARES PTE LTD
212A Tanjong Katong Road
Singapore 437005