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SmartClinicWorks

Features

Clinic Management Software Features

Appointments, queue, digital patient records, prescriptions, billing, inventory and reports — everything your clinic needs in one integrated system.

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At a glance

What Does SmartClinicWorks Include?

SmartClinicWorks brings 8 modules together in one cloud-based platform, covering every step of the patient visit from booking to billing. Select a module to jump to its details.

Appointment Management & Patient Scheduling

Fewer no-shows and a smoother front desk

4 feature groups →

Digital Patient Records (EMR)

Complete, secure, cloud-based patient records

3 feature groups →

Billing & Revenue Cycle Management

Fast, accurate billing — every time

3 feature groups →

Inventory & Medication Management

Optimize stock levels and reduce waste

5 feature groups →

Analytics & Business Intelligence

Make data-driven decisions with clear reports

5 feature groups →

AI-Powered Automation

Smarter workflows for modern clinics

3 feature groups →

Security & Data Protection

Secure & private, built for SG & MY clinics

5 feature groups →

Integration Capabilities

Connect the tools you already use

3 feature groups →

Product tour

Product Screenshots

Real screens from the SmartClinicWorks clinic system, shown with demo data.
Select a screenshot to view it full size.

Appointment List & Reception Queue

See the day's appointments and walk-ins with status, queue number, room and doctor. Register, reschedule or cancel from the same list.

Consultation & Clinical Notes

Record complaints, assessment and treatment plan with file attachments, with tabs for patient summary, allergies, vital signs, past examinations, billing and letters.

Prescription & Drug Search

Search the drug list by name, category or registration number, check stock in hand, then add quantity and dosage instructions to the prescription.

Services for Each Visit

Add consultations, tests and vaccinations to a visit with quantity, price and discount, and keep additional notes such as lifestyle advice.

Invoice & Billing

Build an invoice from line items with discounts and tax, choose the payment method and credit terms, and see the balance due.

Patient Visit Report

Track appointments, visits, cancellations, no-shows and reschedules for a period, compare with an earlier period, and print the report.

Module details

What Each Module Does

Appointment Management & Patient Scheduling

Fewer no-shows and a smoother front desk

Outcome:Significantly fewer no-shows and a calmer front desk

Online Patient Booking

  • 24/7 booking portal for patient self-scheduling
  • Real-time availability across all providers
  • Customizable booking rules and buffer times
  • Integration with your clinic website

Intelligent Scheduling

  • Multi-provider calendar management
  • Color-coded appointment types
  • Recurring appointment automation
  • Block scheduling for procedures
  • Drag-and-drop rescheduling

Automated Patient Communication

  • Real-time queue updates
  • Appointment confirmation records
  • Post-visit patient summary
  • Staff-triggered notifications
  • Multi-branch communication

Queue Management

  • Walk-in patient queue tracking
  • Real-time wait time estimates
  • Queue position notifications
  • Priority flagging for urgent cases

Digital Patient Records (EMR)

Complete, secure, cloud-based patient records

Outcome:Patient records always at your fingertips — no more searching for paper files

Comprehensive Patient Information

  • Complete medical history and timeline
  • Chronic condition tracking
  • Allergy and adverse reaction alerts
  • Family medical history
  • Immunization records
  • Previous visit summaries

Clinical Documentation

  • Customizable SOAP note templates
  • Quick-pick diagnosis codes (ICD-10)
  • Vital signs tracking with trending
  • Clinical photography integration
  • Voice-to-text dictation support
  • Digital signature capture

Prescription Management

  • Searchable drug list with stock in hand
  • Dosage calculation tools
  • Drug interaction checking
  • Allergy cross-reference alerts
  • Prescription history tracking
  • E-prescription printing

Billing & Revenue Cycle Management

Fast, accurate billing — every time

Outcome:No manual calculations. No mistakes. No delays.

Intelligent Invoicing

  • Automated billing computation
  • Standard, split, government subsidy and co-share invoices
  • Itemized billing (consultations, procedures, medications)
  • Customizable fee schedules
  • Package pricing for bundled services
  • Corporate panel pricing rules
  • Discount and promotion management

Multi-Payment Processing

  • Cash, credit/debit card acceptance
  • PayNow (Singapore) integration
  • DuitNow (Malaysia) integration
  • NETS payment support
  • Split payment handling
  • Payment plan management

Insurance Claims Automation

  • Medisave claim forms (Singapore)
  • Integrated Shield Plan submission
  • Corporate panel claim formatting
  • Letter of Guarantee (LG) processing
  • Claim status tracking
  • Rejection management and resubmission

Inventory & Medication Management

Optimize stock levels and reduce waste

Outcome:Significantly reduced medication waste, save substantially on monthly inventory costs

Real-Time Inventory Control

  • Automatic stock deduction on dispensing
  • Multi-location inventory tracking
  • Stock transfer management
  • Minimum stock level alerts
  • Supplier management

Expiry Management

  • Automated expiry alerts (90/60/30 days)
  • FEFO (First Expiry First Out) dispensing
  • Expiry report generation
  • Batch number tracking for recalls

Automated Reordering

  • Smart reorder point calculation
  • Usage-based forecasting
  • Purchase order generation
  • Supplier comparison tools
  • Receiving and invoice matching

Controlled Medication Tracking

  • Controlled drug registers
  • Controlled substance registers
  • Prescriber tracking
  • Dispensing logs
  • Dispensing reports

Cost Management

  • Inventory valuation reports
  • Stock turnover analysis
  • Slow-moving stock identification
  • Profit margin tracking per item

Analytics & Business Intelligence

Make data-driven decisions with clear reports

Outcome:Clear, printable reports that turn clinic data into decisions

Financial Analytics

  • Daily/weekly/monthly revenue reports
  • Revenue by service type analysis
  • Payment method distribution
  • Provider productivity comparison
  • Profit margin analysis
  • Revenue forecasting

Patient Analytics

  • New patient acquisition trends
  • Patient retention rates
  • Visit frequency analysis
  • Demographic profiling
  • Geographic distribution
  • Referral source tracking

Operational Metrics

  • Average wait times
  • Consultation duration tracking
  • Appointment utilization rates
  • No-show and cancellation trends
  • Peak hour identification
  • Staff productivity metrics

Clinical Intelligence

  • Common diagnosis distribution
  • Prescription patterns
  • Procedure volume tracking
  • Chronic disease management stats
  • Preventive care compliance

Custom Reports

  • Report builder for custom metrics
  • Scheduled report delivery
  • Export to Excel/PDF
  • Visual dashboards
  • KPI tracking

AI-Powered Automation

Smarter workflows for modern clinics

Outcome:Dramatically reduced admin work for your team

Predictive Scheduling

  • No-show probability scoring
  • Optimal appointment duration prediction
  • Smart slot recommendations
  • Capacity optimization algorithms

Administrative Intelligence

  • Automated insurance eligibility verification
  • Claim pre-submission error checking
  • Workflow optimization suggestions

Inventory Forecasting

  • Demand prediction based on historical patterns
  • Seasonal usage adjustment
  • Automatic reorder timing optimization

Security & Data Protection

Secure & private, built for SG & MY clinics

Outcome:Audit-ready records with a full history of access and changes

Data Protection

  • AES-256 encryption at rest
  • TLS 1.3 encryption in transit
  • Multi-factor authentication
  • IP whitelisting options
  • Session timeout controls

Data Privacy Tools

  • Consent management system
  • Data subject access request tools
  • Breach notification workflows
  • Data retention and deletion policies

Records & Reporting

  • Supports standardized regulatory reporting formats
  • Medical record retention (6+ years)
  • Controlled substance tracking
  • Infectious disease notification

Audit & Monitoring

  • Complete access logs
  • User activity tracking
  • Failed login monitoring
  • Data modification history
  • Exportable audit reports
  • Real-time security alerts

Business Continuity

  • Automated daily backups
  • Reliable uptime
  • Disaster recovery procedures
  • Point-in-time data recovery
  • Geographic redundancy

Integration Capabilities

Connect the tools you already use

Accounting Software

  • QuickBooks integration
  • Xero integration
  • SQL Accounting
  • Autocount
  • Daily revenue export
  • Automated journal entries

Laboratory Systems

  • Automated result imports
  • HL7 interface support
  • Popular lab partner connections
  • Custom integration via API

Telehealth Platforms

  • Video consultation integration
  • Remote prescription issuance
  • Virtual queue management

FAQ

Questions About SmartClinicWorks Features

What does SmartClinicWorks include?

SmartClinicWorks covers appointments and the reception queue, digital patient records and consultation notes, prescriptions, billing and claims, inventory, reports, and security controls such as role-based access and audit trails, all in one cloud-based system.

Does SmartClinicWorks handle subsidy and co-share billing?

Yes. It supports standard, split, government subsidy and co-share invoices, as well as insurance claims. Your team selects the invoice type and SmartClinicWorks handles the computation.

Can doctors check stock while prescribing?

Yes. The drug search in the prescription screen shows stock in hand for each item, and stock is deducted automatically when medicines are dispensed.

Which devices does SmartClinicWorks work on?

SmartClinicWorks runs in a web browser on Windows and Mac computers and on iPad and Android tablets, so there is nothing to install.

Can I see the system before deciding?

Yes. The product screenshots on this page show real screens with demo data, and you can book a demo for a walkthrough with our team.

Read all FAQs

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