Frequently Asked Questions

Standard implementation takes 2-4 weeks from contract signing to full operation. This includes data migration, system configuration, staff training, and go-live support. Enterprise implementations for multi-location practices may take 6-8 weeks.

Yes. We migrate patient demographics, medical histories, active medications, allergies, and appointment histories from paper records or existing software systems. Our team handles the technical migration process at no additional cost.

All plans include comprehensive training. Essential includes video sessions; Professional includes live remote training; Enterprise includes on-site training and dedicated onboarding.

Minimal hardware required: a computer or tablet with an internet browser and a connection (min 5 Mbps). Works on Windows, Mac, iPad, and Android.

Yes. Professional and Enterprise plans support multi-location management with centralized administration and inter-location record access.

Yes. SmartClinicWorks includes a patient-facing online booking portal with real-time availability and automatic confirmation.

Singapore: Medisave, Major Insurers (AIA, Prudential, etc.), CHAS. Malaysia: Major insurance panels, Corporate LOA, MySalam, FOMEMA.

A telehealth module is available as an add-on. It includes video consultations, virtual queue management, and digital MC issuance. Contact us for details.

Yes. Features include complete audit trails, role-based access controls, patient consent management, and data encryption — built for SG & MY clinics.

Enterprise-grade security: AES-256 encryption, TLS 1.3, multi-factor authentication, and daily automated backups.

Data is stored in secure data centers within the Southeast Asia region.

You maintain full ownership. You can export all data before cancellation. We retain data for 90 days for recovery, then permanently delete it.

Major credit cards (Visa, MasterCard, Amex), Bank transfer (GIRO/FPX), and Company purchase orders or cheques.

No. Pricing is transparent: monthly subscription, free implementation, free training, and free regular updates.

Yes. Save 15% on Essential and Professional plans with annual prepayment.

Yes. 14-day free trial with full access to all features. No credit card required.

Essential: Email support. Professional: Priority phone, email, and live chat. Enterprise: Dedicated manager, 1-hour response SLA, and emergency support.

Local support GMT+8: Mon-Fri 9am-6pm, Sat 9am-1pm. Email support available 24/7.

Yes. We configure clinical templates, fee schedules, and reports to match your clinic workflows.

Minimum 5 Mbps recommended. SmartClinicWorks works on standard broadband, fiber, or 4G connections.

We recommend a backup connection (4G hotspot). Critical data is cached locally during the session.

Yes. Fully responsive on desktop, tablets (iPad/Android), and smartphones.

Yes. Professional and Enterprise plans include API access for custom integrations.

Purpose-built for SG & MY, all-in-one platform, AI automation, and local support teams.

No server investment, automatic updates, anywhere access, and lower total cost of ownership.