Secure & private, built for MY clinics and their workflows
SmartClinicWorks is a cloud-based clinic management system (sistem pengurusan klinik) built for clinics in Malaysia. It brings appointments and the reception queue, digital patient records, prescriptions, inventory, panel claims and automated billing computation into one platform, available in Bahasa Malaysia and English.
Built for MY clinic reporting requirements — infectious disease notification, controlled substance registers, and licensing documentation.
Strong data security with consent management, access controls, and incident response procedures.
Supports record-keeping requirements aligned with Malaysian private healthcare facility standards.
Accept patient payments via DuitNow QR codes with real-time transaction confirmation.
Integration-ready for Touch 'n Go eWallet, Boost, GrabPay, and other Malaysian digital wallets.
FPX online banking integration for patient payments.
Pre-configured formats for major Malaysian insurance panels and corporate schemes.
How it works
Every step of the visit happens on the same patient record, so nothing is typed twice.
Appointments and walk-ins sit in one list. Each patient gets a queue number and a status, from scheduled to in consultation.
Learn more about book or walk inRegister from the appointment list. The patient record opens with allergies flagged in the header on every screen.
Learn more about register the patientRecord complaints, assessment and treatment plan, check vital signs and past examinations, and attach reports.
Learn more about consultSearch your drug list with stock in hand, add dosage instructions, and add services such as tests or vaccinations.
Learn more about prescribe and add servicesYour team selects the invoice type. SmartClinicWorks handles the computation, including subsidy, co-share and insurance claims.
Learn more about billTrack visits, appointments, no-shows and revenue in reports you can compare against earlier periods and print.
Learn more about reviewBilling that just works — whatever the scenario. Your team selects the invoice type and SmartClinicWorks handles the computation, including panel and corporate claims.
SmartClinicWorks supports four invoice types:
SmartClinicWorks is developed and supported by Smart-wares Pte Ltd from its head office at 212A Tanjong Katong Road, Singapore 437005.
SmartClinicWorks ialah sistem pengurusan klinik berasaskan awan untuk klinik di Malaysia. Ia menggabungkan temu janji dan giliran pesakit, rekod pesakit digital, preskripsi, inventori dan pengiraan bil automatik dalam satu platform.
Sistem ini boleh digunakan dalam Bahasa Melayu dan Bahasa Inggeris, dengan pengiraan SST serta format tuntutan panel dan korporat. Tempah demo untuk melihat SmartClinicWorks bersama pasukan kami.
FAQ
Look for appointments and queue management, digital patient records, billing that handles panel and corporate claims, SST calculation, a Bahasa Malaysia interface and responsive support. SmartClinicWorks brings these into one cloud-based platform.
Yes. The system is available in Bahasa Malaysia and English, and staff can switch languages easily.
Yes. Sales and Service Tax calculation and reporting are built in.
Yes. It includes pre-configured formats for major Malaysian insurance panels and corporate schemes, alongside standard, split, subsidy and co-share invoices.
Standard implementation takes 2–4 weeks, including data migration, configuration, staff training and go-live support.
Book a free demo with a walkthrough of the Malaysia-specific features. Running clinics in Singapore too? See SmartClinicWorks for Singapore.