1. Introduction
SMART-WARES PTE LTD ("we," "our," or "us") operates SmartClinicWorks, an AI-powered clinic management system. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Use our services
- Contact us for support
- Subscribe to our newsletters
This information may include: name, email address, phone number, clinic information, and practice details.
2.2 Health Information
In providing clinic management services, we may process protected health information (PHI) and personal health data in accordance with applicable healthcare privacy regulations, including HIPAA and PDPA where applicable.
2.3 Usage Data
We automatically collect certain information when you access our services, including:
- IP address and device information
- Browser type and version
- Usage patterns and preferences
- Log data and cookies
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Improve and personalize user experience
- Develop new features and functionality
- Communicate with you about updates and support
- Process transactions and send notifications
- Prevent fraud and ensure security
- Comply with legal obligations
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication protocols
- Employee training on data protection
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
7. Third-Party Services
We may use third-party service providers to help us operate our business and provide services to you. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
8. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
SMART-WARES PTE LTD
212A Tanjong Katong Road
Singapore 437005